Jobs at NHBS

Customer Services Advisor

Summary

NHBS is a world leader in supplying Natural History, Ecology and Conservation books and ecological survey equipment to institutions, retailers, companies, libraries, academics and private customers around the world. This is an opportunity for a highly motivated individual to join our Customer Services team. The Customer Services team is the first point of contact for our diverse range of customers.

Responsibilities

You’re the type of person who thrives on getting details right, enjoys communicating effectively with customers and colleagues alike, and is confident in prioritising multiple demands.  We offer a fast-paced environment where team-work, initiative and quick thinking are valued, and where a demonstrated passion for ideas and for what NHBS does is more important than specific knowledge in any field.

Skills required

• A good telephone manner and outstanding written communication skills are essential
• High degree of computer literacy
• Attention to detail
• Language skills: a second language in addition to English would be advantageous
• Above all, we value a common sense approach, critical thinking and a willingness to learn new skills

Our offer to you

Our warehouse and office is based on the industrial estate in Totnes. We have been selling natural history and science books since 1985, and ecological survey equipment since 2009. The successful candidate will be joining a diverse and friendly workforce of 42 staff.

This position reports to the Customer Service & Dispatch Manager.

This full time permanent  is available immediately. Salary: £16,500 - 17,500 (depending on experience), based on a 37.5 hour week Monday - Friday, with the position attracting 28 days holiday pro rata, including bank holidays. NHBS also offers each employee up to 3 paid days for Conservation volunteering each year.

Application

We are looking for someone who is interested in what NHBS does and how we can help our customers. Please make clear in your cover letter why you are that person - also tell us what it is about NHBS that interests you.

Please email your CV and Cover Letter by Friday March 8th to the Customer Service & Dispatch Manager, Natalie Mawson (recruitment@nhbs.com). After interview for the post, candidates will complete a trial day before being made a formal offer of employment.