Customer Support
NHBS (www.nhbs.com) is a world leading online retailer supplying wildlife, ecology and conservation books, equipment, and magazines to private customers, construction companies, ecological consultants, libraries, and universities around the world.
We are looking for two people to work in Customer Support, one of whom will need to be English/German bilingual. Both positions will have full-time permanent contracts and will join us as part of the Customer Services Team in our main office in Totnes. This will be a varied and rewarding role for the right person with the possibility for progression within the business.
Applicants will be expected to adhere to strict Covid safety rules in our office including 2 metres plus distancing at all times, use of Facemasks and/or Visors as required, and observance of all other Covid guidance provided.
Your responsibilities will be:
- Adding and processing customer quotations and orders
- Processing any returns and basic refunds and credits
- Advising on delivery queries
- Directing incoming email correspondence
- Liaising with other departments to fulfill customer orders
- Using the company CRM application Netsuite and other applications
- Applying discretion and sensitivity when dealing with customer information
- Handling phone queries when needed
Our ideal candidate:
- Is IT literate and able to pick up new processes
- Has a calm and professional attitude towards customers and colleagues
- Is able to multitask and work well under pressure in a fast-paced environment
- Has some experience with a CRM or database
- Pays great attention to detail
- Is someone who works well in a team
- Is able to write clearly and precisely
- Shows willingness to learn on-the-go and get stuck in
- Has a positive attitude to problem solving
Desirable:
- Experience in a customer services role
- Interest or background in ecology and conservation
Our offer to you:
These permanent positions are available from 01/07/2020. Salary: £17,500- £19,000 p.a.(depending on experience), based on a 37.5 hour week Monday - Friday. The position attracts 28 days holiday p.a including bank holidays, up to three paid days of conservation volunteering p.a. and a generous company pension.
How to apply:
To be considered for this position, please send a cover letter with your CV by the 19th June 2020 to Lizzie Wedderburn, Customer Services Manager, recruitment@nhbs.com.
About us:
Founded in 1985, NHBS Ltd is based at 1-6 The Stables, Ford Road, Totnes, Devon, TQ9 5LE. In addition to the online retail business, NHBS manufactures equipment in an on-site workshop and publishes two magazines. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect and conserve the natural environment.
The successful candidate will be joining a diverse and friendly workforce of 45 staff, of which approximately 20 are currently working onsite.
Account Manager (trainee)
NHBS (www.nhbs.com) is a world leading online retailer supplying wildlife, ecology and conservation books, equipment, and magazines to private customers, construction companies, ecological consultants, libraries, and universities around the world.
We are looking for an Account Manager (trainee) to join our busy Sales & Marketing team in our offices in Totnes, Devon.
Following a successful training period, you will act as Account Manager for some of our biggest customers, keeping in touch with customers by email, phone and video call, and in the future (Covid-19 dependent) you will make regular sales trips and represent NHBS at conferences in the UK and across Europe.
A background in sales is not required but an enthusiasm for nature and NHBS products is key. You will work with passionate people and receive both formal training as well as on the job mentoring from your manager. Once trained you will understand each part of the business so that you can best advise customers and nurture relationships. You will work closely with our new Bonn-based subsidiary so knowledge of German or another major European language is desired.
Applicants will be expected to adhere to strict Covid safety rules in our office including 2 metres plus distancing at all times, use of Facemasks and/or Visors as required, and observance of all other Covid guidance provided.
Your responsibilities will be:
- Building relationships with existing and potential customers
- Using the company CRM application - Netsuite - to keep track of customer quotations, orders and queries
- Working alongside our Customer Service team to make sure our customers receive the very best service
- Visiting existing and potential customers, selling the NHBS brand
- Proactively building great relationships with potential customers
- Demonstrating and presenting products for customers
- Reaching out to a wide range of customers - professional ecologists, non governmental organisations, universities, research institutes, libraries and construction companies, among others.
The ideal candidate will have:
- Excellent interpersonal skills
- Confident networking skills
- Great planning and organisation skills
- Strong commercial awareness
- Interest or background in ecology and conservation
- Decisive personality and ability to make quick decisions
- A passion for environmental travel and a willingness to travel by land rather than air within Europe
- An ability to think strategically and generate new ideas
- Strong English verbal and writing skills
- Knowledge of a major European language would be advantageous
Our offer to you:
This permanent position is available immediately. Starting salary: £18,000 p.a. based on a 37.5 hour week Monday - Friday, with the position attracting 28 days holiday p.a including bank holidays, up to three paid days of conservation volunteering p.a., and a generous company pension.
How to apply:
To be considered for this position, please send a cover letter along with your CV by the 31st July 2020 to Natalie Mawson, Sales & Marketing Manager at recruitment@nhbs.com.
About us:
Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying wildlife, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers around the world. NHBS also manufactures equipment in an on-site workshop and publishes two magazines. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect and conserve the natural environment.
The successful candidate will be joining a diverse and friendly workforce of 45 staff, of which approximately 20 are currently working onsite.
