We aim to process all orders within 1 working day of receipt although this may be slightly longer during busy periods. We will attempt to dispatch your order as soon as possible thereafter. We hold a huge number of products in stock so can usually dispatch orders very rapidly. However, some orders will take longer to arrive if the items are out of stock. All in-stock items on express orders received by 2pm Monday to Friday (or 12pm for Schwegler products) will be sent the same day.

If an out of stock item can be sourced from within the UK or is manufactured by NHBS, it will usually be ready to dispatch within a few days. If the supplier is based outside of the UK, the time it takes to source the item will be longer. For a delivery time estimate specific to your order, please contact Customer Services.

If a product you require is out of stock, you will be informed of this by email when your order is processed. As soon as the item arrives at our warehouse, it will be dispatched and you will receive a dispatch notification via email. Your credit card will not be charged until the day of dispatch.

Following the dispatch of your order, delivery times are dependent on factors such as your country of residence and shipping method.

Approximate delivery times are as follows:

Standard Delivery:
UK: 2 - 4 working days
Europe: currently suspended owing to unacceptable delays
North America: 5 - 12 working days
Rest of the World: 7 - 25 working days

Tracked Delivery:
Europe: 3 - 4 weeks

Express Delivery:
UK Mainland (excluding Scottish Highlands and Islands): 1 working day
Scottish Highlands and Islands, Jersey, Northern Ireland: 2 working days
Europe: 2 - 6 working days
North America: 2 - 4 working days
Rest of the World: 3 - 10 working days

Please note that all delivery times are approximate. Please contact us if you require your order by a certain date.

From the 1st of July 2021, all VAT in the EU for online sales needs to be charged at the rate of the delivery country, not the country where the products are sold. This is called OSS “One Stop Shop”. You may notice that some prices have increased or decreased from those advertised before the 1st July 2021, this is due to the % VAT charged in your country.

If you are a business and have an EU VAT number, please provide this when placing your order to ensure that where applicable VAT is removed.

We recommend you set your delivery address on nhbs.com when you arrive on the site, in order to see accurate pricing for your destination. You can do this by clicking on the country or currency in the top right hand corner of the website.