We aim to process orders within one working day (Monday to Friday) of receipt. During busy periods, processing times may be slightly longer. For express orders with all items in stock, received by 2 pm Monday to Friday (or 12 pm for Schwegler products), we will dispatch the same day. Orders received on weekends or bank holidays will be dispatched the next working day. If you require an urgent part-dispatch, please contact Customer Services.

We hold a large inventory, allowing us to dispatch most orders quickly. However, if certain items are out of stock, delivery times may be extended. The lead times displayed on the item pages are estimates based on previous restocking durations from our suppliers. Should there be any unforeseen changes, we will make every effort to notify you via email with updated lead times. 

Once your order is ready for dispatch, you will receive a notification via email at which point we will take card payment. 

Standard Shipping Tracked:
Orders with standard shipping are delivered by Royal Mail in the UK. Orders exceeding a certain weight or value may be sent with tracked courier services such as FedEx. Orders through our German subsidiary, NHBS GmbH, can only be shipped to EU member states by road using UPS tracked shipping. International orders are sent by the national postal services of the respective countries. 

2  -  4 working days - UK Mainland
3  -  6 working days - Scottish Highlands and Islands, Jersey, Guernsey and Northern Ireland
5 - 10 working days - Europe
5 - 12 working days - North America
7 - 25 working days - Rest of the World
_{*Please note that all delivery times are approximate. We are unable to control time taken for custom clearance.}

Express Shipping Tracked:
Orders with express shipping are delivered by FedEx in the UK. Orders through our German subsidiary, NHBS GmbH, can only be shipped to EU member states by airmail using UPS tracked courier shipping. International orders are sent by airmail with DHL or Parcelforce.

1  -  2 working days - UK Mainland
2  -  3 working days - Scottish Highlands and Islands, Jersey, Guernsey and Northern Ireland
2  -  6 working days - Europe
2  -  4 working days - North America
3 - 10 working days - Rest of the World
_{*Please note that all delivery times are approximate. We are unable to control time taken for custom clearance.}

Shipping Charges: 
The NHBS shopping basket will calculate shipping charges where possible. If the shipping charge cannot be calculated automatically, such as for delivery addresses outside of the UK, EU or for orders with ship-restricted items, we will advise you of the actual cost by email before processing payment. If you require a shipping quote before placing your order, please contact Customer Services or select "quotation" as the payment method during checkout. 

Customs and Import Duties:
Overseas shipments may be subject to local import duties and taxes, which can delay delivery during customs. We are unable to control the time taken for customs clearance. Orders placed through our German subsidiary, NHBS GmbH, are shipped to Europe from our UK warehouse with duties and taxes already paid (DDP Incoterm 2020). Deliveries to EEA member states may still be subject to local import duties and taxes. NHBS cannot be held liable for any local import duties and taxes incurred. 

From the 1st of July 2021, all VAT in the EU for online sales needs to be charged at the rate of the delivery country, not the country where the products are sold. This is called OSS “One Stop Shop”. You may notice that some prices have increased or decreased from those advertised before the 1st July 2021, this is due to the % VAT charged in your country.

If you are a business and have an EU VAT number, please provide this when placing your order to ensure that where applicable VAT is removed.

We recommend you set your delivery address on nhbs.com when you arrive on the site, in order to see accurate pricing for your destination. You can do this by clicking on the country or currency in the top right hand corner of the website.