NHBS is committed to ensuring that your privacy is protected. This policy explains how we use the information we collect about you and the procedures that we have in place to safeguard your privacy whilst you use our services. We will only use the information that we collect about you lawfully, in accordance with the Data Protection Act 1998. Under this legislation, all UK NHBS customers have the right to know what personal information is held about them on our computer files - our staff will be pleased to advise you.
The information we collect and how we use it
When you register with NHBS and place an order, we need to know your name, delivery address, telephone number, email address (if you have one) and credit or debit card number and expiry date (if you choose this method of payment). This information allows us to carry out your order. We also ask you to give us optional information regarding: your Customer Type i.e. whether you are a private individual, an academic individual, NGO or IGO etc; your Job Title; and the Institution/Company that you work for. This allows us to ensure our site is tailored to our customers and means that we can send you - via email or post - applicable information and special offers on topics and books or features of our site which we believe you are likely to be interested in.
Please note that you can choose to opt out of receiving this information by unsubscribing via email or by contacting customer services at any time.
We will not make any of your information available to third parties, except in the following case:
Third party exception
NHBS can enter into a partnership with a trust, society, or other institution which has a conservation, ecology or natural history mission and purpose, in order to provide shop services on their behalf. In return, NHBS will share the name, address and email address of customers who enter the NHBS shop via the dedicated partnership page with the trust, society or other institution.
Current partnerships where address details will be shared with third parties:
Butterfly Conservation shop (https://www.nhbs.com/site/butterfly-conservation)
Butterfly Conservation will never swap, sell or rent your details to anyone and will always follow the strict code of conduct set out by the Fundraising Regulator. If you do not wish to receive marketing communications from Butterfly Conservation please let them know by emailing firstname.lastname@example.org, telephoning 01929 406015 or writing to the registered address: Butterfly Conservation, Manor Yard, East Lulworth, Wareham, Dorset, BH20 5QP
We use your IP address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your details on our database. We monitor customer traffic on an aggregate basis in order to help us develop and improve our website for the benefit of our customers.
In order to enhance your use of the website you will be given a session ID which will only last for the duration of that visit to the site. Each time you visit the site you will have a different session ID. By submitting your information you consent to the use of that information as set out in this Policy.
Opt in / Opt out
If at any time you wish to receive information about any other product areas which you currently do not receive, or you wish to stop receiving some or all of the information that we currently send you please contact customer services.
A cookie is a small file your browser stores on your computer when you view the NHBS website. Cookies allow our site to recognise your computer or device.
We use different types of cookies on the nhbs.com website: Some cookies are strictly necessary for placing an order online with NHBS, or if you use our shopping basket to remember the items you selected before logging in. The same type of cookie is used for identifying your account when you are logged into the NHBS site to track your orders, or update your preferences.
A second category of cookies we use are analytical in kind; they collect information about the different pages you visit, they identify how you found us. These cookies help us identify problems, and they are helping us improve the design and layout of our site. These analytical cookies may be set by services we use called Google Analytics or Clicky (more information about the cookies they set are to be found by following the links).
A further cookie category we use are functional - cookies that remember your preferences and that help display each page more quickly. This type of cookie may be set by NHBS or by Clicky.
You can change your browser options to not accept cookies from NHBS at any time but doing so we cannot guarantee the functionality of the website.
Additionally, we are using cookies by third-party vendors such as Google to advertise our product ads on sites across the internet. We use the Google Remarketing service, which is designed to inform, optimize, and serve ads based on someone’s past visits to our website. Google provide a way to opt-out of this type of advertising cookie here. By using the NHBS website you agree that we place these different types of cookies on your computer or device.
Security of your information
We follow strict security procedures in the storage and disclosure of information which you have given us. This prevents unauthorised access or unlawful processing of your personal information. We keep your information confidential and store it on a secure server which is password protected and guarded by a firewall.
We use above industry standard 256 bit secure socket layer software (SSL) to encrypt all of your personal information including your credit card number and your name and address. NHBS’s internal procedures cover the storage, access and disclosure of your information.
The Secured by Thawte logo allows you to learn more about web sites you visit before you submit any confidential information to them. When you see a Thawte logo, clicking on it will verify that the website is secure.
Non-disclosure to third parties
We will not make any of your information available to third parties per se. We use your information only as set out in this Policy and will not sell, rent or pass your information on to others for marketing purposes.
NHBS Terms and Conditions
The contract between us
a. Any contract for purchases made through this website will be with NHBS Ltd, whose registered office is situated at: 1-6 The Stables, Ford Road, Totnes, Devon, United Kingdom, TQ9 5LE. Company registration number 1875194.
b. On receipt of your online order, either with valid credit card details or using your NHBS credit account, the contract is considered formed. Payment is not taken until the point of dispatch of your goods from our warehouse. An automatic confirmation that your order has been received will be sent to you at the e-mail address you provide on the online registration form. When your order reaches our internal system, a full acknowledgement of order will be sent by email detailing prices and estimated fulfilment times (NHBS does not hold stock of every item advertised as in print on its website). When each dispatch is made, a notification e-mail will be sent. NHBS’ acceptance of your order brings into existence a legally binding contract between us on these terms.
c. NHBS is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. NHBS cannot guarantee to supply any advertised item since, if stock is not already held, it may turn out to be unavailable from the publisher.
Withdrawal by you from the contract
If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract and these are set out here. This right to withdraw does not apply to business buyers.
a. You may withdraw from this contract by notifying NHBS at any time that goods as yet undispatched are not required or, if you have already received the goods, by returning them within seven days of receipt. You do not need to give NHBS any reason for withdrawing your order nor will you have to pay any penalty.
b. The only circumstances in which you cannot withdraw your order is where you have taken the goods you have ordered out of the sealed package they are in e.g. DVDs etc. (this does not apply if the goods turned out to be faulty), or have caused damage to the goods beyond a condition in which they could be resold.
c. To withdraw your order after receipt of goods, you must notify NHBS via the process stated in the Returning Items area of our Help section on this website. To cancel your undispatched order, simply contact NHBS Customer Services.
d. If goods are to be returned, any sum debited by NHBS from your credit card will be re-credited to your account on receipt of the goods by NHBS.
Payment terms for credit accounts
If you have a credit account with NHBS, payment terms will be 30 days from date of invoice - unless otherwise agreed by us in writing. These terms override all and any other terms quoted by the customer on purchase orders or during order confirmation. Placing a sales order with us by any method confirms your acceptance of these terms.
All prices shown on the NHBS website and in email or print catalogues and other NHBS promotional materials are in £=GBP=Pounds Sterling. In some places approximate US$ and Euro equivalents are displayed, for guidance only: goods will always be dispatched and charged at the sterling price. The $/€ exchange rate on the date of dispatch may vary from that used to calculate the equivalent. Prices are closely monitored and reviewed on a regular basis, using data obtained from suppliers, and from other industry sources. However, price increases by publishers, exchange rate fluctuations and other unpredictable factors prevent us from being able to guarantee supply at announced prices. Prices of all items described on the NHBS website are therefore subject to change without notice.
Price increases and orders
Should prices for items ordered increase, for customers paying in advance by cheque or bank transfer, any difference between the amount paid and the amount due will be billed as a supplementary amount due on completion of order. If you pay by credit or charge card we will charge your card for the full amount due (including any price increases) as dispatches are made. We normally debit your card for the full shipping cost of your order with the first dispatch (higher value overseas orders are charged a percentage with each dispatch). NHBS reserves the right to debit credit cards in settlement or part-settlement of outstanding accounts. If you are using an NHBS credit account, we will bill you for the full amount due (including any price increases) as dispatches are made.
NHBS Credit Notes
If you pay in advance by cheque or bank transfer, and goods which you order have become unavailable, we will notify you of the reason for non-supply (e.g. title out of print, publication cancelled) and at the same time will issue you with an NHBS Credit Note to the value of unavailable goods. NHBS Credit Notes will also be issued where the decrease in the price of an item results in credit in your favour. NHBS Credit Notes may be used as advance payment for a new order, in settlement of an outstanding account or returned to NHBS at any time for a full cash refund. NHBS reserves the right to use NHBS Credit Notes in settlement or part-settlement of outstanding accounts.
Every effort is made to provide accurate information on the availability of all items listed on nhbs.com, in emails, catalogues or other promotional material. Where an item is known to be out of print, this is stated; publication and release dates provided to us by publishers are also given, and are updated whenever possible. However, it is an inescapable part of the book business that titles suddenly go out of print, or that titles due for publication are sometimes delayed for considerable periods of time. These are matters outside our control, and we cannot therefore guarantee the availability of any item listed on nhbs.com.
Proformas and quotations
We know that budgetary and other financial considerations make it imperative for some customers to receive proforma invoices or quotations before proceeding to purchase, and we are therefore pleased to provide this documentation, if requested. But because of the difficulties inherent in predicting prices, particularly for forthcoming or temporarily unavailable items, we cannot guarantee to supply items at the prices stated in our proformas and quotations. If a customer accepts our proforma or quotation and proceeds to order, we will bill any additional amounts arising from price increases on completion of the order.
Competitive tendering and supply contracts
In some cases, libraries and other organisations need to acquire materials as part of a contractual or competitive tendering process involving governmental or donor funds. In these instances NHBS is always interested in being invited to participate in the tender, and may be prepared to waive our standard conditions of sale in favour of the rules of the tender process. If you would like NHBS to tender, please address all communications to the Tenders Department, enclosing all relevant documentation. Tenders are not contractually binding if the tender documents have not been signed by an authorised NHBS signatory.
If you are ordering goods for delivery outside of the EU, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that NHBS has no control over additional charges in relation to customs clearance. NHBS recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
NHBS will use reliable national and international carrier services to deliver goods to the address given. All deliveries are subject to the terms and conditions of the carrier services.
a. If the goods NHBS delivers are not what you ordered or are damaged or defective, or the delivery is of an incorrect quantity, NHBS shall have no liability to you unless you notify NHBS within fourteen working days of the delivery of goods in question.
b. If the dispatch of your order by NHBS is delayed or if, once dispatched, it is delayed or lost in transit, NHBS will not be liable to you for any indirect or consequential loss or damage. NHBS shall have no liability to pay any money to you by way of compensation for indirect or consequential loss or damage. Once satisfied that goods have been irrecoverably lost in transit, NHBS will take steps to provide replacements.
c. NHBS shall not be liable for any loss or damage sustained or incurred by the customer or any third party resulting from any fault in the products supplied.
d. Nothing in this condition is intended to limit any rights you might have as a consumer under applicable local law that may not be excluded nor in any way to exclude or limit NHBS liability to you for any death or personal injury resulting from its negligence.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.
NHBS shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.
NHBS operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact NHBS Customer Services.
The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
These terms and conditions, together with the current NHBS website prices, delivery details and contact details set out the whole of our agreement relating to the supply of the goods to you by NHBS. These terms and conditions cannot be varied except in writing signed by a director of NHBS. In particular nothing said by any member of staff on behalf of NHBS should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by NHBS. NHBS shall have no liability for any such representation being untrue or misleading.
The nature of Internet communications means that your communications may be susceptible to data corruption, interception and delays. NHBS shall not be responsible for any detrimental reliance you place on this website or its contents.
NHBS is providing this site and its contents (including any downloadable data or software) on an as is basis and makes no representations or warranties of any kind with respect to this site or its contents and disclaims all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, NHBS makes no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of NHBS howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law. Neither NHBS nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Our website may contain hyperlinks. These hyperlinks connect you to sites of other organisations which are not our responsibility. We have no control over any of the information you can access via these other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of NHBS.
All design, text, graphics and the selection or arrangement thereof are the copyright of NHBS - Copyright © 2014 NHBS Ltd. The material may only be copied electronically or otherwise for the sole purpose of placing an order with NHBS Ltd. Any other use, modification, reproduction, distribution, or republication of the material is strictly prohibited.
NHBS and the ‘Hoopoe’ logo are registered trade marks belonging to NHBS. All other trade marks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by NHBS in respect of the use of its or any such other trade marks, product names, titles or logos and such use may constitute an infringement of the holder’s rights.