United States
£ GBP
Welcome to the NHBS Ltd terms and conditions. The terms set out below will apply when you place an order for our products, via the website, email, telephone or post, and by doing so you agree to be bound by them. Please read these terms carefully and make sure that you understand them before ordering any product. You should save or print a copy of these terms for future reference.
Terms may be changed and updated from time to time and any changes will be effective from the publication of the new terms on the website. Every time you wish to order products, please check these terms to ensure you understand those that will apply. These terms do not affect your statutory rights. If you have any queries relating to these terms, please email us at customer.services@nhbs.com or phone +44 (0) 1803 865913.
This website is operated by NHBS Ltd. These terms, together with our Privacy Notice, apply to your use of and access to the website. These terms will apply to any contract between us for the sale of any product and apply to your use of this website. By accessing, using and placing an order on this website you agree to be bound by these terms. If you do not agree to these terms, you must cease using and accessing this website.
By placing an order on the website you confirm that you are at least 18 years old and legally capable of entering into binding contracts.
When buying products from us, you are entering a legally binding contract. After placing an order, you will receive an email acknowledgement that we have received that order (Order Acknowledgement). This Order Acknowledgement will detail the products, prices and estimated fulfilment times (we do not hold stock of every item advertised on our website). This constitutes your offer to us to buy a product. All orders are subject to acceptance by us. We may choose not to accept your order for any reason and will not be liable to you or to anyone else in those circumstances.
We will not take payment for your order until the items are ready for dispatch.
We will confirm acceptance of your order when payment is taken by sending an email receipt informing you the products are about to be dispatched, this will contain details of the items ordered and prices charged (Payment Receipt). The contract between us will only be formed when we send the Payment Receipt. The contract will only relate to those products where dispatch has been confirmed in the Payment Receipt. We will not be obliged to supply any other products which may have been part of your order until the dispatch of such products has been confirmed in a separate Payment Receipt.
We are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. We cannot guarantee to supply any advertised item since, if stock is not already held, it may turn out to be unavailable from the supplier. If we cancel your order we will notify you by email or telephone.
If you are an individual and are not buying goods on behalf of a business, there are certain circumstances in which you may withdraw from the contract. These are set out below. Please note that this right to withdraw does not apply to business buyers.
If you have a credit account with us, payment terms will be 30 days from date of invoice unless otherwise agreed by us in writing. These terms override all and any other terms quoted by the customer on purchase orders or during order confirmation. Placing a sales order with us by any method confirms your acceptance of these terms. We reserve the right to withdraw credit account facilities for any reason. To apply for a credit account please contact us.
Every care has been taken to ensure the descriptions of products are correct. We aim to keep the website as up to date as possible. However, the information on this website may not always reflect the position exactly at the moment you place an order. Product pricing will be confirmed on the Order Acknowledgement.
All prices shown on the website and in email or print catalogues and our other promotional materials are in £ = GBP = Pounds Sterling. In some places approximate US$ and Euro€ equivalents are also displayed. Please note that the exchange rate on the day of dispatch may vary from that used to calculate the equivalent.
Prices shown on the website include VAT where applicable at the standard UK rate of 20%. Prices in our catalogues and other printed marketing materials may show ex VAT prices, but this will always be clearly stated. Books and maps are exempt from VAT in the UK. For orders with delivery to the European Union, the local VAT rate of the delivery country will be displayed if possible. No VAT is shown for deliveries outside the European Union. Please note that customs duties and VAT may apply at the time of import.
Prices are closely monitored and reviewed on a regular basis using data obtained from suppliers and from other industry sources. However, price increases by publishers and suppliers, exchange rate fluctuations and other unpredictable factors prevent us from being able to guarantee supply at announced prices. Prices of all items described on the website are therefore subject to change without notice.
Should prices for items ordered increase we will always notify you before billing and dispatching any goods. You will then have the opportunity to cancel the order.
In the case of a price increase:
If you have paid in advance by cheque or bank transfer, any difference between the amount paid and the amount due will be billed as a supplementary amount prior to dispatch of the order.
If you are paying by credit or debit card we will charge your card for the full amount due (including any price increases) as dispatches are made.
If you are using a credit account, we will bill you for the full amount due (including any price increases) as dispatches are made. We reserve the right to debit credit cards in settlement or part-settlement of outstanding accounts.
The website shopping basket will calculate shipping charges wherever possible. In cases where the shipping charge cannot be calculated automatically, such as for delivery addresses outside the United Kingdom, or for items that have to be shipped on a pallet or have a shipping restriction, we will advise you of the actual cost by email.
For orders that are sent in more than one dispatch, we will debit your card for the full shipping amount on the first dispatch. We will never charge more for shipping than is shown on your order acknowledgement.
We will notify you if the goods you have ordered become unavailable for reasons such as being out of print or discontinued. If you paid in advance by cheque or bank transfer, we will credit the amount of the cancelled item to your account. Similarly, if an item on your order decreases in price, the difference will be credited to your account.
This credit can be used as an advance payment towards a new order, to settle an outstanding account, or you may request a refund at any time. We reserve the right to use customers’ credit to settle or partially settle outstanding accounts.
Every effort is made to provide accurate information on the availability of all items listed on the website, in emails, catalogues or other promotional material.
Where a book is known to be out of print, this is stated; publication and release dates provided to us by publishers are also given, and are updated whenever possible. However, it is an inescapable part of the retail business that titles suddenly go out of print and books due for publication are sometimes delayed for considerable periods of time. These are matters outside our control, and we cannot therefore guarantee the availability of any item listed on nhbs.com.
If an equipment item is known to be temporarily unavailable from the supplier, we will always include this information on the website. For items that are made to order or manufactured by us, we will also provide the usual manufacturing time and will inform you by email if there are to be any significant delays.
We know that budgetary and other financial considerations make it imperative for some customers to receive proforma invoices or quotations before proceeding to purchase, and we are therefore pleased to provide this documentation when requested. Because of the difficulties inherent in predicting prices, particularly for forthcoming or temporarily unavailable items or those affected by currency fluctuations, we cannot guarantee to supply items at the prices stated in our proformas and quotations. If a customer accepts our proforma or quotation and proceeds to order, we will inform them of any price increases and then bill any additional amounts arising on completion of the order.
In some cases, organisations need to acquire materials as part of a contractual or competitive tendering process involving governmental or donor funds. In these instances we are always interested in being invited to participate in the tender, and may be prepared to waive our standard conditions of sale in favour of the rules of the tender process. If you would like us to tender, please address all communications to Customer Services, enclosing all relevant documentation. Tenders are not contractually binding if the tender documents have not been signed by an authorised signatory of The Company.
If you are ordering goods for delivery outside of the United Kingdom, please note that your consignment may be subject to import duties and taxes, which are levied once the goods reach the country of destination. Any such charges levied in relation to customs clearance must be borne by you. It is accepted by you that we have no control over additional charges in relation to customs clearance. We recommend that you check with your local customs officials or post office for more information regarding importation taxes/duties that may be applicable to your online order.
We will use reliable national and international carrier services to deliver goods to the address given. All deliveries are subject to the terms and conditions of the carrier services. Deliveries are DAP incoterms 2020 unless otherwise confirmed.
Nothing in this contract creates any right which is enforceable by any person who is not a party to the contract.
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control such as extreme weather, outbreak of disease, epidemic, pandemic, war, terrorist attack or civil emergency.
We operate a complaints handling procedure which is used to try to resolve disputes when they first arise. If you have a complaint, please contact Customer Services.
The contract between us shall be governed by and interpreted in accordance with English law, and the English courts shall have jurisdiction to resolve any disputes between us.
These terms and conditions, together with the current website prices, delivery details, contact details and Privacy Notice set out the whole of our agreement relating to the supply of the goods to you by us. These terms and conditions cannot be varied except in writing signed by a director of The Company. In particular, nothing said by any member of staff on behalf of us should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. We shall have no liability for any such representation being untrue or misleading.
The nature of internet communications means that your communications may be susceptible to data corruption, interception and delays. We shall not be responsible for any detrimental reliance you place on this website or its contents.
We are providing this site and its contents (including any downloadable data or software) on an as is basis and make no representations or warranties of any kind with respect to this site or its contents and disclaim all such representations and warranties, whether express or implied, to the fullest extent permitted by applicable law. In addition, we make no representations or warranties about the accuracy, completeness or suitability for any particular purpose of the information and related graphics published in this site or that any software or the server that makes it available are free of viruses or other harmful components.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of The Company howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law. Neither The Company nor any of its Directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site in any way. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
The hyperlinks on our website connect you to sites of other organisations which are not our responsibility. We have no control over any of the information you can access via these other websites. Therefore, no mention of any organisation, company or individual to which our website is linked shall imply any approval or warranty as to the standing and capability of any such organisations, company or individual on the part of us.
All design, text, graphics and the selection or arrangement thereof are the copyright of NHBS - Copyright © 1995-2024 NHBS Ltd. The material may only be copied electronically or otherwise for the sole purpose of placing an order with us. Any other use, modification, reproduction, distribution, or republication of the material is strictly prohibited.
NHBS and the ‘Hoopoe’ logo are registered trademarks belonging to The Company. All other trademarks, product names and company names or logos used in this site are the property of their respective owners. No permission is given by us in respect of the use of its or any such other trademarks, product names, titles or logos and such use may constitute an infringement of the holder’s rights.
Publicly available versions of our logo can be downloaded here.
