Jobs at NHBS

Dispatch Assistant – Permanent

Location: - Totnes

NHBS (www.nhbs.com) is a world-leading online retailer supplying ecology and conservation books and equipment to customers in the UK and around the world. 

We are looking for a permanent Dispatch assistant Operative to join our team in Totnes, working Monday to Friday Between the hours of 8.00 am to 17.00, 37.5 hours per week.

Typical Tasks:

Picking orders in the warehouse
Packing large orders into boxes and onto pallets
Packing small orders into customised cardboard wrappers
Moving stock within the warehouse using a handheld scanner
Unpacking stock as it arrives at the warehouse.
Checking and receiving new stock into our stock management system
Other tasks as required.

Skills required:

Good computer skills
Excellent communication skills
Attention to detail.
Great team player with a “can-do” attitude
The ability to work on your feet all-day
Heavy lifting

Our offer to you:

This position is available immediately with an hourly rate of £10.90 with the position attracting 28 days holiday p.a. (includes Bank Holidays). Benefits include your birthday day off, Employee Assistance Program, enhanced maternity / paternity leave, a generous company pension, free parking and refreshments. NHBS also offers each colleague up to three paid days for conservation volunteering each year. . Please email your CV and Covering Letter to Ian Parker (recruitment@nhbs.com) 27th September 2023. 

About us:

Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying wildlife, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers around the world. NHBS also manufactures equipment in an on-site workshop and publishes two magazines. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect, and conserve the natural environment.

The successful candidate will be joining a diverse and friendly workforce of 60 colleagues.

Customer Services Supervisor

Location:- Totnes

NHBS (www.nhbs.com) is a world-leading online retailer supplying ecology and conservation books and equipment to customers in the UK and around the world and publishes two conservation magazines. We are looking for a Customer Services Supervisor to join our team in Totnes.

Our perfect candidate will be dynamic, energetic, and passionate about delivering world-class customer service. You will be confident organising colleagues within a busy customer facing retail environment (ideally online retail). You will thrive working at speed, but you will have great attention to detail, be forward-thinking and have a sound understanding of what great customer service looks like.

You will report to the Sales and Marketing Manager.

Key Responsibilities: -

• The day-to-day organisation of the Customer Service team
• Ensuring that all customer queries are dealt with efficiently and politely and orders are processed promptly.
• Training the team and creating and managing training materials.
• Planning the daily rota and re-allocating individuals throughout the working day when necessary.
• Monitoring KPI’s across the department to ensure that our customers needs are being met.
• Providing outstanding customer service, working independently, and leading a busy team.

The ideal candidate will: -

• Have a great telephone manner and outstanding written communication skills.
• Enjoy communicating effectively with customers and colleagues alike.
• Be confident in prioritising multiple demands in a fast-paced environment.
• Have a proven ability to lead a team.
• Have a high degree of computer literacy, ideally within an online retail environment.
• Have excellent attention to detail, and proven experience of handling customer complaints.
• A minimum of two years customer services experience, including at least one year in a position of responsibility within your team.
• Above all, we value a commonsense approach, critical thinking and a willingness to learn new skills.

Desirable skills:-

• An interest in the natural world and conservation
• Experience of Netsuite or similar CRM software
• German language

Our offer to you:

Office-based position, Salary: £24,725p.a. based on a 37.5-hour week Monday - Friday, with the position attracting 28 days holiday p.a. including bank holidays. Benefits include your birthday day off, Employee Assistance Program, enhanced maternity / paternity leave, a generous company pension, free parking and refreshments. NHBS also offers each colleague up to three paid days for conservation volunteering each year.

How to apply:

To be considered for this position, please send a cover letter along with your CV  to Lynne Littlewood HRM llittlewood@nhbs.com.

About us:

Founded in 1985, NHBS Ltd (www.nhbs.com) is a world leader in supplying wildlife, ecology and conservation books and ecological survey equipment to institutions, retailers, companies, and private customers around the world. NHBS also manufactures equipment in an on-site workshop and publishes two magazines. NHBS is passionate about making a positive environmental impact - our core purpose is to support those who work to understand, protect, and conserve the natural environment.

The successful candidate will be joining a diverse and friendly workforce of 60 colleagues.