Returning an unwanted DVD/CD/Video, software item or built-to-order item
Returning a damaged, faulty or incorrect item
We hope that you enjoy the products you have ordered from NHBS. We would like you to know that if you are dissatisfied with your items for any reason, you are very welcome to return them to us for a refund or exchange.
Please request a Returns Authorisation Number (RAN) before returning any items ordered from NHBS for any reason. Returns will be authorised if the goods received were damaged in transit, or are defective or incorrect. Please notify us within 14 days or receipt of any damaged, defective or incorrect goods.
NHBS will reimburse reasonable postage charge incurred by the customer in returning damaged, defective or incorrect items, and we will provide a freepost return label if you return an item from within the UK.
Customers may request a free replacement or a refund. A refund can be issued as a credit note to use against future orders, or a full cash refund. Where no preference is indicated, a credit will be forwarded to the customer.
Returning an unwanted item
If you are unhappy with your purchase for any reason, you can return it to us for a refund. The item must arrive with us in its original condition and original packaging, or we will not be able to issue a refund. Items can be returned to NHBS up to 30 days after receipt of goods in accordance with the Consumer Rights Directive – no reason to return needs to be given during this period. Please note that this does not include sealed audio, DVD, video or software products that have been opened and are not deemed faulty. Built-to-order items are not returnable unless they are faulty.
Please obtain a Returns Authorisation Number (RAN) before returning any item(s) ordered from NHBS, within 14 days of receipt of the goods. To obtain a RAN, please contact Customer Services giving the following details: customer account number, name and address; item title(s); NHBS delivery reference and date of receipt of goods.
I am a trade customer and wish to return overstocks
Bookshops & Trade Customers
Where NHBS exclusively distributes a title, overstock returns will be authorised up to 12 months from the date of invoice. For titles where NHBS are the non-exclusive distributor, overstocks returns will be judged on a case by case basis. In each instance please begin by contacting NHBS for a Returns Authorisation Number.
Please note that overstocks returns must be packed well and received in a re-sellable condition. NHBS reserves the right to refuse badly packed returns.
b) Damaged Goods – please see above